SALESFORCE CLOUD CONSULTING
A quick and hassle-free approach to transforming your customer experience.
PRODUCT FOCUS
SALESFORCE SALES CLOUD
SALESFORCE SERVICE CLOUD
SALESFORCE MARKETING CLOUD
SALESFORCE COMMUNITY CLOUD
SALESFORCE HEALTH CLOUD
SALESFORCE LIGHTNING
SERVICES
A Distributed Delivery Model across onshore and offshore to drive implementation velocity and reduce cost of deployment.
CONSULTING
UI/UX DESIGN
CONFIGURATION
CUSTOMIZATION
INTEGRATION
MIGRATION
TESTING
MAINTENANCE
CERTIFIED CONSULTANTS
Engagements are supported by certified consultants delivering consistent quality.
SALESFORCE ARCHITECTS
Application Architect
B2C Solution Architect
B2C Commerce Architect
System Architect
Technical Architect
Heroku Architecture Designer
SALESFORCE DEVELOPERS
B2C Commerce Developer
Javascript Developer I
Marketing Cloud Developer
Platform App Builder
Platform Developer I
Platform Developer II
SALESFORCE MARKETERS
Marketing Cloud Consultant
Marketing Cloud Email Specialist
Pardot Consultant
Pardot Specialist
SALESFORCE ADMINISTRATORS
Administrator
Advanced Administrator
CPQ Specialist
Marketing Cloud Administrator
Platform App Builder
SALESFORCE CONSULTANTS I
Sales Cloud Consultant
Service Cloud Consultant
Marketing Cloud Consultant
Field Service Lightning Consultant
SALESFORCE CONSULTANTS II
Community Cloud Consultant
Education Cloud Consultant
Non-profit Cloud Consultant
Pardot Consultant
Einstein Analytics & Discovery Consultant
AGILE PMO DRIVEN
Engagement from design thru Benefit Realization.
Leverages our proprietary Craftoplex PMO platform for the realization of the business case.
BUSINESS CASE ALIGNED
Every engagement starts with a business case design and operations are aligned to the same.
END-TO-END OWNERSHIP
Single-point ownership and management of various elements of the platform.
TOTAL PROGRAM VISIBILITY
PMO Platform enables visibility of various aspects of the Program for transparency.
ENGAGEMENT
A Business-Case centric engagement process that ensures benefit realization.
DESIGN & IMPLEMENTATION PLAN
Joint development of the program design, implementation, and governance plan.
PMO DRIVEN IMPLEMENTATION
Single-point ownership of implementation with complete visibility.
BENEFITS REALIZATION
The PMO is aligned to ensure that the planned benefits are realized at various stages.
OUR PROJECTS
Design thru Benefits Realization
TELECOM SERVICE PROVIDER
The Challenge: Helping our Global SI client help drive customer and employee experience for a large telecom provider in the US. The telecom provider was challenged in its ability to leverage salesforce to drive revenue growth by improving the experience of the sales team and providing timely data and insights required to drive sales.
Work involved: Key areas of improvement were done by simplifying the sales process, service request quote (SRQ), and commercial site inspection (CSI) optimization. The engagement also required the migration of a few key business systems to salesforce.
Our Role: Our role in the engagement was to provide salesforce service cloud consultants, Integration specialist and quality assurance specialist to work as part of the team.
Value Delivered: 5-15% increase in sales quotation to conversation rate across various US states; and increase in C-SAT scores by 8-10 basis points for clients.
THE TEAM
Get to know us.
SUCHITA SHARMA
CEO
DIPANKAR BANERJEE
Practice Head
CHANDRASEKAR
Business Leader
RAVI GUPTA
Technology Head
SALESFORCE CLOUD
Requirements
