Business Meeting

SALESFORCE CLOUD CONSULTING

A quick and hassle-free approach to transforming your customer experience.

 

PRODUCT FOCUS

SALESFORCE SALES CLOUD

SALESFORCE SERVICE CLOUD

SALESFORCE MARKETING CLOUD

SALESFORCE COMMUNITY CLOUD

SALESFORCE HEALTH CLOUD

SALESFORCE LIGHTNING

Casual Business Meeting
 
Giving a Presentation

SERVICES

A Distributed Delivery Model across onshore and offshore to drive implementation velocity and reduce cost of deployment.

CONSULTING

UI/UX DESIGN

CONFIGURATION

CUSTOMIZATION

INTEGRATION

MIGRATION

TESTING

MAINTENANCE

 
Emailing

CERTIFIED CONSULTANTS

Engagements are supported by certified consultants delivering consistent quality.

 

SALESFORCE ARCHITECTS

Application Architect
B2C Solution Architect
B2C Commerce Architect
System Architect
Technical Architect
Heroku Architecture Designer

SALESFORCE DEVELOPERS

B2C Commerce Developer
Javascript Developer I
Marketing Cloud Developer
Platform App Builder
Platform Developer I
Platform Developer II

SALESFORCE MARKETERS

Marketing Cloud Consultant
Marketing Cloud Email Specialist
Pardot Consultant
Pardot Specialist

SALESFORCE ADMINISTRATORS

Administrator
Advanced Administrator
CPQ Specialist
Marketing Cloud Administrator
Platform App Builder

SALESFORCE CONSULTANTS I

Sales Cloud Consultant
Service Cloud Consultant
Marketing Cloud Consultant
Field Service Lightning Consultant

SALESFORCE CONSULTANTS II

Community Cloud Consultant
Education Cloud Consultant
Non-profit Cloud Consultant
Pardot Consultant
Einstein Analytics & Discovery Consultant

AGILE PMO DRIVEN

Engagement from design thru Benefit Realization.

Leverages our proprietary Craftoplex PMO platform for the realization of the business case. 

BUSINESS CASE ALIGNED

Every engagement starts with a business case design and operations are aligned to the same.

END-TO-END OWNERSHIP

Single-point ownership and management of various elements of the platform.

TOTAL PROGRAM VISIBILITY

PMO Platform enables visibility of various aspects of the Program for transparency.

UX
 
Modern Work Space

ENGAGEMENT

A Business-Case centric engagement process that ensures benefit realization.

DESIGN & IMPLEMENTATION PLAN

Joint development of the program design, implementation, and governance plan.

PMO DRIVEN IMPLEMENTATION

Single-point ownership of implementation with complete visibility.

BENEFITS REALIZATION

The PMO is aligned to ensure that the planned benefits are realized at various stages.

 

OUR PROJECTS

Design thru Benefits Realization

 

TELECOM SERVICE PROVIDER

The Challenge: Helping our Global SI client help drive customer and employee experience for a large telecom provider in the US. The telecom provider was challenged in its ability to leverage salesforce to drive revenue growth by improving the experience of the sales team and providing timely data and insights required to drive sales.


Work involved: Key areas of improvement were done by simplifying the sales process, service request quote (SRQ), and commercial site inspection (CSI) optimization. The engagement also required the migration of a few key business systems to salesforce.

Our Role: Our role in the engagement was to provide salesforce service cloud consultants, Integration specialist and quality assurance specialist to work as part of the team.

Value Delivered: 5-15% increase in sales quotation to conversation rate across various US states; and increase in C-SAT scores by 8-10 basis points for clients. 

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THE TEAM

Get to know us.

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SUCHITA SHARMA

CEO

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DIPANKAR BANERJEE

Practice Head

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CHANDRASEKAR

Business Leader

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RAVI GUPTA

Technology Head

 

SALESFORCE CLOUD

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Business Consultant